Sumix encourages you to have valid Software Maintenance and Support Plan entitling you to regular software updates.
If your plan expired, please contact to renew it.
To get technical support and assistance or to request the latest software update, please contact Sumix in one of the ways described below:
1. E-mail to . Your request will be submitted to the automated Request Tracking System and one of our representatives will contact you shortly.
2. Call +1 (877) 233-3385 and press 3 or wait for an Operator to answer.
The line works during office hours: 9 a.m. through 5 p.m. PST/ PDT, 10 a.m. through 7 p.m. EET/ EEST.
3. We might need to set up a remote session with you. To start a session, please download TeamViewer. Then run TeamViewerQS.exe file. Provide your ID and Password and wait until a Sumix technician enters your PC.
4. On-site visit can be arranged at a special request of a customer.
Sumix provides a one-year warranty for microscope probes and their accessories.
Product warranty remains valid provided that the product was properly installed and used.
Product warranty does not apply if defects, malfunctions, or failures of the warranted product were caused by:
This warranty is limited to the repair and/or replacement, at SUMIX sole discretion, of the defective product during its warranty period.
If the product was damaged by one of the reasons indicated above, Customer may still replace defective product after the advance payment (the cost of the replaced product in this case is negotiable and depends on the level of defect of the returned product).
The customer agrees to assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent.
What are system requirements for MaxInspect™ software?
Operating system: Windows 11, Windows 10
For viewing measurement results: Microsoft™ Excel® 2010 or higher
Processor: Intel Core i5 or higher
RAM: 4 GB
Hard Drive: 1 Gb or more
Intel integrated USB 3.0 Host Controller.
At least one USB 3.0 port for connection
Can I use a tablet with Manta microscopes?
Yes, you can use a Windows-based tablet with a USB 3.0 interface. The recommended configuration is:
Operating system: Windows 11, Windows 10
Processor: Intel Core i7
RAM: 4 GB
Screen resolution: 1280 × 800 px or higher
Display size: 10" or more
Hardware interface: USB 3.0
How to get the latest version of MaxInspect™ software?
If you have an active software maintenance and technical support plan (MNT-SUP), you'll automatically receive email notifications with download links for the latest MaxInspect versions. To renew an expired support plan, please contact our sales team.
Where can I find MaxInspect™ User Guide?
You can find corresponding User Guides in PDF format on the flash drive supplied with the system, in MaxInspect installation folder or in the Windows Start menu: Start > All Programs > Sumix > MaxInspect > Documentation.
You can also access the interactive version of the MaxInspect™ User Guide by clicking the Help icon (question mark) from any section within the software, or by navigating to Home > Help section of the MaxInspect™ application.
Do you provide the API? Do I need to pay extra or is it included?
MaxInspect software including API is provided with the purchased device and doesn't require additional authorization.
MaxInspect WebSocket API allows to manage measurements and obtain results using JSON requests from remote computer. Code examples of using these features are included in MaxInspect package or can be provided by request.
You can find WebSocket API client at the software installation folder, by default: C:\Program Files (x86)\Sumix\MaxInspect\Docs.
How can I integrate Sumix microscopes with other equipment on the production line?
Please check our Integration Tools page to see the options we offer.
How can I connect the probe to my PC? Do I need an external power supply?
Manta series microscopes require no external power source, just a USB 3.0 port of a computer, laptop, or tablet, and a supplied cable.
How can I choose the tips I need?
Find the appropriate tips by using the filter options on Microscope's accessories page, or simply contact the Sumix sales team with a list of your connector inspection requirements.
How to change parameters of inspection?
To change inspection parameters please do the following:
In the MaxInspect software go to the Task Management section > right-click the task and press Edit > Calculation Parameters tab > press Duplicate. You can then customize your calculation parameters and Pass/Fail Criteria as needed.
For more details, see MaxInspect User Guide > Editing Tasks section.
Can I use my Manta microscope in a benchtop application?
Sure, the resolution of Manta Series microscopes is suitable for benchtop applications. We recommend ordering a special cradle (stand) for your Manta microscope for more convenient stationary operation.
Does a Manta microscope itself give any indication of a test result?
Test results appear both on the MaxInspect software screen and via the microscope's LED indicator, where green is for Pass results and red is for Fail results.
What standards are used for Pass/Fail criteria in MaxInspect™?
MaxInspect™ Pass/Fail criteria are based on IEC standards for different zones A, B, C and D on the connector endface. These criteria are stored in presets. MaxInspect™ software also allows you to define your own Pass/Fail criteria by creating new presets.
I want my Manta to automatically autofocus before each measurement. Is that possible?
Yes, you can enable autofocusing function for the test knob on Manta+V2, Manta-W+ and Manta HM by editing task parameters. Right-click on an anomalies detection task, then choose to Edit the Task, go to Scan Parameters and check "Use measure button or knob for autofocus and measurement". Now, autofocusing will precede each measurement automatically.
Why do I see only a part of connector endface?
You may try increasing field of view by setting bigger viewport size in the MaxInspect™ software. Auto Tune Image button adjusts the viewport size automatically.
I need to print out measurement results. Is there an easy way to do it in MaxInspect™?
You can easily print out measurement results using reports in MaxInspect™. You can save results in PDF or Excel formats and store them for future reference.
Do I need to calibrate Manta probe?
Manta series microscopes are factory-calibrated and do not require further adjustment or calibration at the customer’s site. Due to the specific design, no change in optical magnification is expected throughout the device's lifetime unless the unit has been opened (disassembled), repaired, or refurbished.
If, according to your company’s internal policy, an updated verification/calibration certificate is required, we can perform testing and verification at our facility and provide a renewed factory calibration report.
For periodic verification of Sumix microscopes, we recommend using our verification artifact MNT-REF-2.5/PC-1UM (requires a 2.5 mm PC tip).
The MNT-REF-2.5/PC-1UM is manufactured in accordance with IEC 61300-3-35 Ed. 3 recommendations and validates the microscope’s capability to detect scratches as small as 1 µm in width.
I need to keep measurement results. How can I protect them from occasional deletion or data corruption?
You can define your own location for storing inspection results in Application Settings > Results Handling page in MaxInspect™
How do I store and maintain the Manta probe when not in use?
During periods of non-use the protection cap should be mounted on the probe barrel to protect its optical components.
To ensure good working condition of your Manta series microscope, you need to clean the following items from time to time:
Check Microscopes Hardware User Guide > Device Maintenance section for more details.
Disclaimer: Product specifications and appearance may change without notice. Actual products may vary slightly from the images shown.
